Handling Difficult Conversations

$7,900.00 | Includes assessments & 5-day training for up to 25 people

Handling Difficult Conversations

Could a conversation (or avoiding one) be keeping you from getting the results you need? Whatever the issue—from declining quality to strained relationships—it’s likely that you’re experiencing the effects of a poorly held difficult conversation. Learn to balance tact & assertiveness, how to speak and be heard (and encourage others to do the same) and deescalate emotional conversations to avoid resentment and conflict so you can surface the best ideas and make the highest-quality decisions.  Each participant will take a Behaviors & Motivators assessment prior to the training so we can incorporate the results and understand your ideal method of communication and help each member of your team communicate better with their peers. With use of real-life application, video, group discussions and skill practice this seminar will show you how to achieve effective dialogue at all levels in your organization and reduce deference and defiance.

Handling Difficult Conversations is paired with a complete core value & needs assessment for each of your employees to discover what makes your employees tick so you can set them up for success.

TWO powerful assessments, ONE dynamic result.

Using a multi-science approach we will reveal the specific talents and behaviors your current and/or prospective leaders bring to the job and develop personalized plans to help them be more effective leaders- personally and professionally.  A thorough look into why an individual behaves in a certain manner and what motivates them helps to create a  self-awareness within themselves and provides you with the tools you need to create a more cohesive working experience for everyone! 


Course Outline

Module 1: Start the Conversation  

  • “Break the Ice” and “Set the Stage” 
  • Increase the level of trust and cooperation 
  • Avoid sending contradictory or confusing signals 

Module 2: Secrets to Getting What You Want 

  • Understand and communicate effectively with different personality types 
  • Eliminate your communication snags  
  • Influence others tsee your point of view 

Module 3Clear & Concise Communication  

  • Use persuasive, clear, and direct language  
  • Delivering your message in the trickiest of situations  
  • Quid Pro Quo – Keep the communication channels open and safe 

Module 4See the Signs  

  • Identify aggressive behavior and defuse the situation 
  • What does the silence mean?  
  • How to prevent conflict from escalating to violence 

Module 5Creating Safe Spaces  

  • The importance of setting professional boundaries and confidentiality  
  • Respectful Interaction vs. Being “Politically Correct 
  • Communicate in a direct and respectful manner in all situations  

Module 6Understanding What They Want  

  • Be aware of and understand the needs of others   
  • Techniques to encourage others to speak up in difficult conversations 
  • Managing emotions – yours and theirs 

Module 7“And, Action”  

  • Practice new skills in low-risk situations 
  • Implement your action plan to achieve results  


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