Change is constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Elevate’s Organizational Change seminar will give any leader tools to implement changes more smoothly and to have those changes better accepted. Participants will gain an understanding of how change is implemented and some tools for managing their reactions to change.
Module 1: Why Challenging Personalities are “Challenging”
- 8 challenging types
- Tact & Diplomacy
- Destructive Conflict
- Are you a good listener?
Module 2: Tools to Interact with Challenging People
- Asking questions
- Open Questions
- Listening for answers
- Understanding the Listening Process
- 8 types of listening
- Assertive Communication
Module 3: Behavior Types and Styles
- Identify and build on communication behavior styles
- Interaction styles
- The reciprocal quality of relationships
Module 4: Prevention Techniques
- Proactive measures
- Importance of Empathy
- What to say and how to say it
- What to avoid when dealing with challenging personalities
Module 5: How to Handle Challenging Situations
- Dealing with challenging attitudes
- The 5 step process
- Safe handling of the dangerous two-faced co-worker
- Know when to salvage a relationship
- What to do if a challenging relationship is not worth saving
Develop a change management plan, taking into consideration both the business and people dimensions of change.
Assign roles in a change process for clarifying responsibilities and achieving required outcomes.
Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the “way things used to be.”
Address obstacles to achieving required change outcomes by drawing on Kotter’s Eight Step Change Model
Identify strategies for helping change be accepted and implemented in the workplace.
- Participant workbook
- Presenter slides and outlines
- Case Studies and Media as appropriate
- Role-play scenarios
- Post-training assessment
- Internet access for the presenter
- Projector (if not ceiling mounted then a table or cart will need to be provided)
- Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities)
- Rounds or pods, a small table for presenter’s materials, chairs for all participants
- One Flip chart and easel for each round table (for small group work) and markers
- Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client
- Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play
- Participants are expected to be actively engaged in the learning process