Leading Virtual and Remote Teams

With working from home becoming the new norm, workplaces around the world are enjoying the power and opportunities of being linked virtually through technology. However, many virtual teams do not succeed because they fail to recognize that virtual collaboration has to be managed in specific ways. The leader of a virtual or remote team must successfully apply special insights and techniques to guide performance and work relationships with employees who may be hundreds or thousands of miles away. This powerful training course is designed to help participants build truly synergistic and effective long-distance teams. Participants will return to work with the tools and methods they need to manage and lead virtual and remote teams with success and complete confidence.

Learning Objectives

  • Know the keys to establishing a virtual team
  • Learn how to hold effective meetings and group sessions
  • Learn effective ways to communicate with team members
  • Use tools to build trust and confidence among employees
  • Know how to handle poor performing employees
  • Know how to manage a virtual team during any project

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com

Course Agenda

Module 1: The Virtual Workplace

  • Benefits and Challenges of Virtual Teams
  • Competencies and Skills of Effective Virtual Team Leaders
  • Key leadership traits of an effective virtual team leader
    • Guides the virtual team and informs them of exactly what they are responsible for
    • Empowers team members by giving them authority, resources, information, and accountability
    • Responds to communication from team members within 24 hours
    • Provides regular review meetings for team members to ensure they are focused on results
    • Ensures that there is a process in place for information sharing, problem-solving and decision-making for the team
    • Is flexible and does not bind the team to rules and regulations
  • 7 Key Traits of Effective Virtual Leaders
    • Trust Builder
    • Results-focused
    • Facilitator
    • Networker
    • Strategist
    • Technology advocate
    • Coach

Module 2: Setting up Your Virtual Team

  • The Stages of Team Development
    • Forming
    • Storming
    • Norming
    • Performing
    • Adjourning
  • How to Select the Right People for the Team
  • Successful Characteristics of Mobile Workers
    • Choose Self-Motivated People with Initiative
  • Making the Best of an Assigned Team
  • Creating a Diverse Team
  • Benefits of a Diverse Work Group
  • The 3 P’s of Success
    • Purpose
    • People
    • Process
  • Technology Skills
  • Personality Plus
    • Avoid negative personalities types
  • Setting Expectations
  • Rules of Engagement: The One-on-One Discussion
  • Virtual Team Ground Rules
  • What Makes Up an Effective Virtual Team?

Module 3: Virtual Team Meetings

  • Scheduling and Conducting Team Meetings
    • Choosing a Method
    • Things to Consider
    • Setting Expectations
    • Choosing the Time and Place
    • Conducting the Meeting
    • Following up
  • Managing the Team Schedule
    • Objectives and Agendas
    • Team Topics

Module 4: Building Trust

  • The Importance of Trust
  • How to Build and Maintain Trust on Your Virtual Team

Module 5: Cultural Issues

  • Culture Matters
  • The Cornerstones of Diversity
    • Knowledge
    • Understanding
    • Acceptance
    • Behavior
  •  Stereotypes
    • Dealing with Stereotypes

Module 6: Communication Skills

  • Communicating via Technology
  • Tools Used
    • Telephone
    • Email
    • Tele-conferencing
    • Video conferencing
    • Instant Messaging
    • Web Conferencing
    • SharePoint (Collaborative Platforms)
  • Effective Communication
  • Empathetic Listening
    • Comprehensive
    • Frequent
    • Timely
    • Thoughtful
  • Feedback Skills
    • Recognition
    • Continuous Improvement
    • Correct Problems
    • Be timely
    • Take Ownership
    • Focus on an issue
    • Allow Discussion
    • Preparing for Feedback

Module 7: Dealing with Poor Performers on the Team

  • Four tips for managing performance
  • Managing Performance from a Distance
    • Status Meetings
    • Virtual Reporting

Module 8: Choosing the Right Tools

  • Communication Software
  • Collaboration and Sharing Tools
  • Use What Works for You and Your Team


  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com