Leading a Multi-Generational Workforce

For the first time in history, there are five generations in the workforce. Leading a Multi-Generational Workforce will help managers and supervisors to bridge generational gaps between Traditionalists, Boomers, and GenX – Z’s by recognizing the unique strengths of a diverse workforce in a complex and ever-changing work environment. The key to effective leadership is finding the right balance, which requires individual leaders and teams to step out of their comfort zones and adapt to what the organization needs to accomplish its goals. This training program will give leaders an understanding of their leadership styles, the five roles they play, and their application within their team and organizational goals.

Learning Objectives

  • Learn to improve the sphere of influence and leadership skills
  • Learn to motivate employees and see improved productivity and results
  • Learn to foster an environment of creativity and original thinking
  • Uncover hidden potential in your team
  • Learn to build collaboration skills

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com

Course Agenda

Module 1: Leading a Younger Workforce

  • Leading the Millennial generation
    • Understanding what the younger workplace is looking for in the workplace
      • Myths and realities about Gen Y
      • Strategies for providing training
      • Creating an effective mentoring environment for Gen Y employees
      • How to gain respect with Gen Y employees
    • Building organization loyalty and increasing employee retention
    • Preparing for the future workforce of Generation Z
  • Managing the Millennial generation
    • Understanding and addressing common conflict and problem areas in the workplace when working with younger generations
      • Decision making
      • Knowledge transfer
      • Meetings
      • Work ethic
      • Accepting policies

Module 2: The Five Leadership Skills

  • Communication Skills
    • Verbal
    • Non-verbal
      • Visual
      • Vocal
    • Written
    • Clearly communicate the message
    • Skillful listening
    • Know yourself
    • Know your audience
  • Be Results Oriented
    • Characteristics of SMART goals
      • Specific--clear about what, when, where, and how
      • Measurable--know your progress and when you’ve accomplished
      • Action—goals should be ones you can work towards
  • Realistic—do not set goals you can not achieve or lack resources
  • Time Specific—goals need a start, milestones to progress, end
  • Determine priorities
  • Basic Leadership Skills
    • Ability to influence a group’s behavior through persuasion
    • Attitude and actions towards the achievement of goals
    • The motivation for individuals and teams
    • Sustain an energetic level driving others forward
    • Know your vision and share your vision
    • Delegate responsibility but be accountable
    • Establish direction and align others to reach a common goal
    • Drive towards excellence in yourself and others

Module 2: The Five Leadership Skills (continued)


    • Know your audience
      • Build a team of people with diverse skills
    • Reach out to others to achieve a common goal
    • Theory X vs. Theory Y management
    • MBWA (Management By Walking Around)
    • Actively participate
    • Build trust and confidence in your team
    • Team motivation
  • Ability to Influence and Persuade People
    • “Sell” your ideas to others for success
    • Use influence and persuasion instead of fear and threats
    • Give and take
    • Build a reputation for success
    • Leading when not in charge


  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com