Leadership Skills for Administrative Professionals

In the modern workplace, administrative professionals are asked to do much more than answer phone calls. To survive (and thrive) administrative professionals require a very specific set of skills to complete the daily tasks that keep companies running smoothly. Communication, problem-solving, and priority setting are paramount skills that any assistant must-have. We’ll show you how to sharpen your skills with advanced training that goes beyond typical job functions. Elevate’s Leadership Skills for Administrative Professionals will help administrative assistants in their everyday performance in an office environment. Participants will identify productivity pay-offs and priorities, and build better relationships with their peers as well as those to whom they report. Participants will develop strategies to handle any crisis, customer, or task, juggle a hectic workload, effective time management, deal with difficult people, and negotiate with vendors. Additionally, participants will learn how to identify opportunities for delegation within their scope of authority.
Learning Objectives:
  • Learn and practice goal setting and its benefit
  • Discover how to prioritize
  • Learn how to streamline your responsibilities for better efficiency
  • Find ways to work smarter, not harder
  • Be able to make better and quicker decisions
  • Develop strategies for dealing with difficult people and situations
  • Understand the benefits of good negotiating skills
  • Have an increased ability to negotiate more effectively
  • Clearly identify how delegation fits into your job and how it can make you more successful
  • Identify opportunities within the scope of your authority for delegating effectively to others
  • Discover ways to enhance your professional image

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com


Course Agenda (one day)

Module 1: Personal Priorities

• BEST Goals (Believable, Energizing, Specific, Timed)
• Set Your Goals
• Enhance Your Professional Image

Module 2: Work Smarter

• What are your big rocks?
• The Pareto Principle--80/20 Rule
• Tips for Working Smarter
• Correspondence shortcuts
• Do Not File
• Use the Parts of Your Day That Are Normally Unproductive
• Handling Interruptions by Co-workers and Supervisors
• The One Minute Decision Making Method
• Stress Management Strategies
• Avoiding the Last Minute Crisis
• Delegation Techniques

Module 3: How to be Your Own Personal Power

• Your Personal Power
• Be Assertive
• Dealing with Difficult People Effectively
• Five-Step Strategy for Managing Demands When "No" is Not an Option
• Negotiation Strategies When Dealing With Vendors
• Letting Your Supervisor Know About Conflicting Priorities
• Time Management Tips

Materials 

  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

 

 

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com