Leadership Development Series – Communicate & Motivate

Elevate’s 5-part Leadership Development Series: Communicate & Motivate, is a dynamic series designed for Leaders, Managers, Supervisors, Emerging Leaders, and Team Leads to take a deeper dive into the leadership field. Participants will learn how to motivate staff & deal with difficult personalities in the workplace. Individual courses include: Coaching Skills; Communicating Effectively; Problem Solving; Communicating with Challenging Personalities; and How to Motivate Staff. The program can be tailored to include all employees who can learn to exhibit leadership qualities within their work group.

Coaching Skills

Course Overview

Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter, and always a guide. Coaching is based on a partnership & knowing how and when to coach is an essential skill that can benefit you, your team, and your organization. Depending on your organizations level of audience this seminar can be customized for both non-managers or managers, supervisors & emerging leaders.


Communicating Effectively

Course Overview

Interpersonal skills, often referred to as people skills, must be learned. Most often, poor communication and behavior styles need to be corrected and replaced with approaches that are more conducive to creating harmony in the workplace. Successful navigation of every scenario within a team environment is crucial to making sure that everyone feels accounted for and that as a team the message is clear. This course will teach participants how to effectively communicate within a team environment.


Problem Solving

Course Overview

The purpose of this course is to provide participants with the knowledge and skills necessary to facilitate an effective problem analysis that leads to good decisions in their working scenarios. Participants will come to understand their own mind, brainstorm effective solutions, and work with several instructor-led exercises that build upon each other to learn how to identify causes and to recognize the difference between actions and conditions.


Communicating with Challenging Personalities

Course Overview

We have all had to work with a  co-worker, client, or vendor, who we find to be difficult. Rather than letting it get under your skin, the tips in this course will help you overcome your frustration and remain under control. Cool as a cucumber! This course will provide you with techniques and communication skills guaranteed to help with different and difficult personalities by diffusing potentially explosive situations in a positive way.


How to Motivate Staff

Course Overview

Whether you are an employee with a team or one without a team, when you think of engagement and motivation, many things come to mind. For example, as a manager, you might think that more money, a bigger office, a promotion, or a better quality of life would motivate team members. Conversely, if you are focused on motivating customers and clients, you might think of ways to make your interactions easier. The truth is, no matter what we offer people, true motivation must come from within. In this course participants will learn how to engage people and become great motivators using popular motivational and engagement models.

Coaching Skills

Learning Objectives for Non-Managers

  • Understand how coaching can be used to develop your team.
  • Develop the coaching skills that help improve individual performance.
  • Demonstrate the behaviors and practices of an effective coach.
  • Recognize employees’ strengths and give them the feedback they need to succeed.
  • Identify employee problems and ways you can help to correct them.

Learning Objectives for Supervisors, Managers, Emerging Leaders

  • Understand how coaching can be used to develop your team.
  • Develop the coaching skills that help improve individual performance.
  • Demonstrate the behaviors and practices of an effective coach.
  • Recognize employees’ strengths and give them the feedback they need to succeed. Identify employee problems and ways you can help to correct them.

Communicate Effectively

  • Identify your level of self-awareness and how it affects your interpersonal skills
  • Identify various communication and behavior styles.
  • Develop skills in asking questions that give you useful information.
  • The critical role communication skills play in building and maintaining a harmonious workplace.
  • Promote trust and rapport by exploring your team player style and how it impacts groups dynamics

Problem Solving

  • Explain how biases affect our capability to make decisions creatively and critically
  • Seek out knowledge and facts to dissolve assumptions and lead to better options
  • Use a variety of techniques to generate creative ideas and solutions
  • Ask applicable questions that lead to good decisions
  • Generate more ideas

Communicating with Challenging Personalities

  • Learn how to pinpoint and communicate with the most challenging personality types

  • Learn how to manage your emotions under pressure

  • Learn how to go from conflict to resolution

  • Find new and effective techniques for diffusing conflict and clearing misunderstandings

  • Develop coping strategies to stay calm when facing difficult situations


How to Motivate Staff

  • Learn how attitude and actions can determine level of engagement
  • Motivation for individuals and teams
  • Sustain an energetic level driving other forward
  • Know your vision and share your vision
  • Delegate responsibility but be accountable
  • Establish trust and align others to reach a common goal
  • Drive towards excellence in yourself and others

Materials 

  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided)
  • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants
  • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 


To customize your seminar please call 646-416-6441 or email  julie@elevate4success.com


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