Effective Delegation, Coaching and Counseling

Elevate BDG’s Effective Delegation, Coaching & Counseling training will provide participants with the information to become more decisive, capitalize on their team-building skills, and to be a mentor to their team. This training session is to teach participants how to encourage employees to improve their performance and maintain appropriate conduct and how to promote successful performance and provide appropriate feedback. In addition, participants will understand how to deal with misconduct issues and what corrective actions they can take.

Learning Objectives

  • Learn how to put together an effective team
  • Plot your team’s performance
  • Learn to be the right coach, find the right players and build a loyal team
  • Learn key skills for leading the loyal team
  • Learn how to motivate and increase enthusiasm
  • Learn how to maintain morale to maintain loyalty
  • Discover how to brainstorm the right way
  • Help the “problem” team members
  • Learn how to hold effective counseling sessions
  • Learn to deal with the unexpected
  • Discover the best secrets to maintain a successful mentor relationship
  • Empower your relationship
  • Discover how to plan for each team member’s needs

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com

Course Agenda

Module One: The Delegation Process

  • Effective Delegation
    • Advantages of Delegation
    • Disadvantages of Delegation
    • Delegation Do’s and Don’ts
  • Delegation Self-Assessment
  • Five Keys to Use Delegation
  • Degrees of Delegation
  • Levels of Authority
    • Level A – No Authority
    • Level B – Minimal Authority
    • Level C – Medium Authority
    • Level D – Complete Authority
  • Three Basic Types of Instruction
    • Orders
    • Requests
    • Suggestions
  • Monitor Delegation Using the PRICE System
    • Pinpoint
    • Record
    • Involve
    • Coach
    • Evaluate

Module Two: Feedback Guidelines

  • Types of Feedback
  • Constructive
  • Negative
  • Positive
    • Appropriate Times for Each
    • Sandwich Method
  • Eight Tips to Provide the Most Effective Performance Feedback
  • How to Give Feedback to Your Employees
  • When You Should Give Positive Feedback to Your Employees
  • Learning Theory in Practice
    • Give Positive Feedback

Module Three: Coaching and Counseling

  • Coaching
  • Counseling
  • The Coaching Formula
  • Coaching Skills
  • 5 Coaching Skills
    • Interpersonal
    • Helping
    • Mentoring
    • Teaching
    • Challenging
  • Coaching Assessment Review
  • Skills Practice: What Do You Think?
  • General Coaching Method
  • The G.R.O.W. Model
    • Goal Setting
    • Reality Check
    • Options
      • Three Important Considerations
      • 3 T Questioning Technique

Module Three: Coaching & Counseling (continued)

    • Wrapping it Up
      • LAMA
        • Learn
        • Apply
        • Measure
        • Assess
      • Coaching and Counseling Communication Techniques
      • Transmitting Effective Messages
      • Applying Your Coaching and Counseling Skills in the Workplace

Module Four: Motivation and Recognition

  • Getting Motivated
  • The Five B’s
  • Recognition
  • Benefits
  • How to Give Day-to-Day Employee Recognition
  • A Formula for Recognizing Employees


  • Delegation Checklist
  • Employee Motivation Checklist


  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com