Cultural Competency

The main challenge with any diverse workforce is cultivating a genuine culture of respect among its members. Creating this culture requires an understanding of diversity its benefits, and the subtle ways it can be disrupted that can be lead to unnecessary conflicts reduces outcomes and diminished success. A diverse culture is an asset that can lead to a more engaged workforce and a positive outlook for employees and managers that welcomes differing perspectives.

Learning Objectives

  • Explore Differences that make a Difference in Today’s world
  • Deepen our self-awareness on how we categorize and make assumptions  regarding social identity groups
  • Gain a better understanding of how to communicate across differences

To schedule one-day or to customize your seminar please call 646-416-6441 or email

Course Agenda

Module 1— Assumptions and Categorization

  • Assumptions we make
  • Assumptions we categorize
  • A way of thinking about Stereotype

Module 2— Ladder of Influence

  • Take Action
  • Make Assumptions/Draw Conclusions
  • Select Data
  • Actual Data
  • Differences that Make a Difference

Module 3—Communication Across Differences

  • The 7 C’s
    • Commitment
    • Communication
    • Context
    • Competition
    • Conflict
    • Cross-Mentoring
    • Closeness

Module 4 - Personal Actions

  • Start doing
  • Stop doing
  • Continue doing


  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

To schedule one-day or to customize your seminar please call 646-416-6441 or email