Courageous Decision Making

Decision-making is the process of making choices by identifying a decision, gathering information, and assessing alternative resolutions. Using a step-by-step decision-making process can help you make more deliberate, thoughtful, and courageous decisions by organizing relevant information and defining alternatives. This approach increases the chances that you will choose the most satisfying alternative possible.

Learning Objectives

  • Explain how biases affect our capability to creatively and critically make decisions

  • Seek out knowledge and facts to dissolve assumptions and lead to better options

  • Ask applicable questions that lead to good decisions

  • Factor the unknown and uncertainties into decision making

  • Assess risks in any situation

  • Make well-informed decisions

To schedule one-day or to customize your seminar please call 646-416-6441 or email

Course Agenda

Module 1: Establish Perspective: Know Your Mind Set

  • Cognitive Biases and Decision Making
    • Confirmation
    • Anchoring
    • Overconfidence
    • Gambler’s Fallacy
    • Fundamental Attribution Factor
  • Perspective: Opportunity or Problem?
  • 6 Ways to change your perspective
  • Root Cause Analysis Defined
    • What kind of problem?
    • Event-based problems
    • Standards on how we solve problems

Module 2: Master Thinking Strategies: Generate Ideas

  • Creative Thinking
    • Objectives
    • Obstacles to Creativity
    • Poor Decision Making Practices
    • Open your mind
    • Use your whole brain
    • deBono’s 6 Thinking Hats
  • Ask all types of questions
  • Evaluating Differences
  • Final Assessments
    • PMI
  • Methodologies
    • The science of brainstorming
    • Fishbone Diagram Mind-mapping
      • 6 benefits
      • Start a Fishbone Diagram
      • Reverse Assumption
      • Is-Is Not

Module 3: Decision Making Models

  • Kepner-Tregoe Matrix
  • OODA Loops
  • Hoy-Tarter Model

Module 4: Overcome Decision-Making Obstacles

  • Avoid Group-thing
  • Working with Stakeholders
  • Overcoming Resistance

Module 5: Communicate Decisions with Finesse

  • Steps to building a consensus
  • Reaching a decision point
  • Effective Communication Strategies
  • Audience Considerations
  • Cohen-Bradford Influence Model


  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

To schedule one-day or to customize your seminar please call 646-416-6441 or email