Coaching Skills for Non-Managerial Staff

Coach, Role Model, Counselor, Supporter, Guide... what do these words mean to you? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving and getting, both support and challenging opportunities. Knowing how and when to coach is an essential skill that can benefit you, your team, and your organization.

  • Module 1: Workplace Mentoring

    • Types of Workplace Mentoring
    • Why be and monitor/mentee
    • Types of Mentors

    Module 2: You as a Coach

    • Coaching Defined
    • Coaching Formula

    Module 3: Five Critical Coaching Skills

    • Interpersonal Communication Skills
    • Getting better with Communication
    • 5 Probing Techniques
    • Active Listening Skills
    • 6 tips for becoming a better listener

    Module 4: Self-Coaching Skills

    • 5 ways to self-coach
    • Finding your WHY
    • The GROW Model
    • SPIRIT goals

    Module 5: Coaching Models

    • Creating a final plan
    • LAMA

Module 6: Trust and Feedback

  • The importance of trust
  • 8 ways to build trust
  • Providing effective feedback
  • Benefits /Consequences Matrix
  • Encouraging Growth & Development

Module 7: Learning Styles and Principles

  • Learning Styles
  • Adult Learning Principles

Module 8: Coaching Problems & Solutions

  • If you were a coach…
  • Understand how coaching can be used when not in charge.
  • Develop coaching skills that help improve team and team member performance.
  • Demonstrate the behaviors and practices of an effective coach.
  • Recognize other’s strengths and know when and how to give effective feedback.
  • Identify and resolve problems quickly with tact and professionalism.


  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided)
  • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants
  • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

To customize your seminar please call 646-416-6441 or email