Applied Communication Skills

This course provides participants with a variety of communication skills needed to be successful in a work setting.  Participants will learn how to do oral presentations, improvise, and think quickly when you are in a meeting, interviews, or doing an impromptu presentation.

Learning Objectives:

  • Learn how to think and organize your thoughts
  • Learn how to be diplomatic in giving negative feedback without hurting someone’s feelings
  • Learn the techniques for managing your emotions without blowing your top
  • Learn how to handle the most difficult questions with a calm attitude
  • Learn how to do oral presentations, improvise and think quickly when you are in a meeting, interviews or doing an impromptu presentation

To schedule one-day or to customize your seminar please call 646-416-6441 or email

Course Agenda

Module 1: Create Rapport, Build Trust, and Establish Your Credibility

  • The Secret to Quickly Establishing Rapport and Conversing Easily with New Acquaintances
  • Ensure Your Words and Actions Tell Others You’re a Credible, Reliable Professional
  • “Break the Ice” and Get a Good Conversation Going
  • How to Be Immediately Accepted Into Any Group of People
  • Keep Confidences Confidential and Secrets Secret
  • Increase the Level of Trust, Cooperation & Support From Your Co-workers, Employees, Boss
  • Avoid Sending Contradictory or Confusing Signals About Yourself

Making an Impact—How to Have Power and Influence with People

  • It Matters That People Like You—Make It Happen
  • Three Things You Can Give Away That Will Return You Loyalty, Devotion & Friendship
  • Three Sure-fire Ways to Make Enemies—and How to Avoid It
  • How To Get Others To See Your Point of View
  • 15 Interpersonal Skills Shared by Influential People
  • Six Major Components of Personal Charisma

Clear and Assertive Communication Skills

  • Never Be Put On the Spot Again
  • Nine Steps of Assertive Communication
  • Three Assertive Listening Techniques
  • Effectively Handle Put-downs, Slurs and Insults
  • Positive Techniques for Delivering Constructive Feedback
  • Accept and Learn from Negative Feedback Without Becoming Hurt or Angry
  • How to Handle Being Criticized in Front of Others

Module 2: Communicating with Difficult People and In Tough Situations

  • How to Recognize the Seven Most Difficult Personality Types and How to Deal with Each
  • Six Basic Steps for Dealing with All Negative Behavior
  • Special Strategies to Use When the Difficult Person is the Boss
  • Practice Your New Skills in Low-risk Situations
  • Use a Fail-safe Strategy for Keeping a Disagreement From Escalating into an Argument
  • How Your Thinking Style Affects Your Ability to Handle Difficult People
  • Saying “No” Without Feeling Guilty or Causing Resentment
  • Dealing With Your Feelings of Anger When Dealing With Unreasonable Behavior
  • How to Handle Malicious Gossip, Back-stabbing and Preserve Your Credibility

How to Make an Unforgettable, Positive First Impression

  • Use the First Four Minutes to Make a Dynamite Impression on Anyone You Meet
  • Correctly “Set the Stage” for Every Interaction
  • Avoid the Most Common Blunders That Create a Negative Impression
  • Three Ways to Demonstrate That You’re a Positive and Self-Confident Professional

Six Basic Rules of Business Etiquette

  • Recognizing and Eliminating Unconscious Sexism From Your Speaking & Writing
  • Business Introductions
  • Etiquette Tips to Remember When Interacting With Your Boss
  • One Point of Protocol That You Must Know
  • How to Handle the Many Gender Etiquette Questions

Module 3: The Six Secrets to Thinking on Your Feet

  • Speech
  • Listening Techniques
  • Know Your Subject
  • Structure Your Thoughts
  • Tell the Truth
  • Know Your Audience

Module 4: Communicating Under Pressure

  • Eliminate Your Communication Snags
  • Instant Solutions to the Most Common Communication Problems
  • Techniques for Handling Disagreements
  • Responding to Questions, Even When You Don’t Know the Answer
  • Diplomatic Ways to Say “No” and Deliver Bad News
  • Showing Others How to Please You Will Make Your Life Easier
  • Focusing on a Person’s Feelings Allows Them to “Get” Your Message
  • Capture Your Listener’s Attention and Get Your Point Across
  • Make Sure Your Instructions Are Clear and Understood
  • Gain and Maintain Credibility
  • Do Not Torpedo Your Reputation with Excuses
  • Avoid Saying Things You’ll Regret
  • Get a “rambler” to Cut to the Chase

Module 5: The Secrets to Getting the Information You Want

  • Understanding and Communicating Effectively with Different Personality Types
  • Understand How Gender-oriented Communication Styles Differ
  • Understand and Motivate the Different Generations
  • Understand the three learning styles

Module 6: Skillful Listening

  • How Are Your Listening Skills
  • What Are the Filters You Listen Through
  • Get the Information You Need…Quickly
  • Listening Between the Lines—Identify Hidden Agendas and False Signals
  • How to Use Questions Effectively
  • Body Language—Signs to Watch For
  • Know When to Keep Your Mouth Shut


  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 



To schedule one-day or to customize your seminar please call 646-416-6441 or email