Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.
Learning Objectives:
  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent and focus.
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions
  • Identify opportunities within the scope of your authority for delegating effectively to others
  • Discover ways to enhance your professional image

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com


Course Agenda (one day)

Module 1: What is Active Listening:

  • Eight tips for skillful listening
  • Barriers to effective listening
  • Good listening skills
  • Listening between the lines

Module 2: Communication:

  • Three Types of Communication
  • Good Listening Skills
  • Aspects of Good Listening
  • Dealing with A Rambler
  • Listening Between the Lines

Module 3: Professionalism:

  • Six secrets to thinking on your feet
  • Credibility robbers
  • Putting your best foot forward
  • Avoid making enemies
  • Controlling your emotions
  • Putting power and confidence in your words
  • Techniques for handling disagreements
  • Keeping disagreements from escalating into arguments
  • How to say “no” with tact and professionalism

Materials 

  • Participant workbook 
  • Presenter slides and outlines 
  • Case Studies and Media as appropriate 
  • Role-play scenarios 
  • Post-training assessment 

Room Requirements 

  • Internet access for the presenter 
  • Screen 
  • Projector (if not ceiling mounted then a table or cart will need to be provided) • Training room must be able to comfortably accommodate the number of participants plus room to move around for various activities) 
  • Rounds or pods, a small table for presenter’s materials, chairs for all participants • One Flip chart and easel for each round table (for small group work) and markers

Additional Requirements 

  • Elevate will choose training facilitators whose background and expertise will support the subject matter and goals of the client 
  • Instructors will use a variety of instructional methods including lecture, group projects, discussion, and role play 
  • Participants are expected to be actively engaged in the learning process 

 

 

To schedule one-day or to customize your seminar please call 646-416-6441 or email  julie@elevate4success.com